Your Control4 Installer Has Disappeared? We Can Take Over.
We can become your new dealer of record today

Your Control4 Installer Has Disappeared? We Can Take Over.

If your Control4 dealer has gone quiet, stopped returning calls, or closed down entirely, you are not stuck. We are an independent Control4 specialist and can take over any system — regardless of who installed it, how old it is, or what state it is in.

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Independent — no original dealer needed · Lutron Certified · CEDIA Member · Serving London & Surrey since 2008
Lutron Certified Lutron Certified
CEDIA Member CEDIA Member
Since 2008

Sound familiar?

You invested thousands in a Control4 smart home system. It was brilliant when it worked. But now something has gone wrong and the company that installed it has vanished — no answer to calls, emails bouncing, website gone. You feel abandoned with an expensive system you cannot get fixed.

Your installer is not returning calls or emails

You have left messages, sent emails, even tried calling from a different number. Nothing. They may have gone quiet gradually — first slow to respond, then weeks of silence — or they may have disappeared overnight. Either way, you have a Control4 system with nobody to maintain it.

The installation company has folded or been taken over

You have discovered that your installer has closed down, gone into administration, or been absorbed by another company that does not service your area. The business that knew your system inside out no longer exists, and you have no documentation, no backup files, and no point of contact.

You have been told 'we no longer support Control4'

Your installer has pivoted to a different brand or shifted focus to commercial projects. They have told you they no longer support residential Control4 systems, and suggested you find another dealer. But finding a new dealer who will take on someone else's installation feels impossible.

Something has broken and you cannot get it fixed

A light scene has stopped working, the heating schedule has gone wrong, or the audio has dropped out — and you have nobody to call. Every Control4 change requires Composer Pro, which only dealers have access to. You are locked out of your own system.

You are paying for support but getting nothing in return

You are still on a support contract or maintenance plan with your installer, but when you actually need help, they are nowhere to be found. You are paying monthly for a service that does not exist in practice.

You feel trapped by the Control4 dealer model

You have realised that unlike most technology, you cannot simply fix your Control4 system yourself. The dealer model means you need an authorised professional with Composer Pro access for even minor changes. Without a responsive dealer, your entire investment feels wasted.

How We Take Over Your Control4 System

A straightforward process to give you a responsive, reliable Control4 partner — permanently.

1

Remote Assessment

We start with a call to understand your system and your situation. We will ask about your hardware (controller model, touchscreens, connected devices), what is currently working and what is not, and how long you have been without support. We will explain the dealer of record change process and what to expect.

2

On-Site Diagnosis

We visit your property and conduct a full system audit. Using Composer Pro, we document your entire Control4 project — every device, every room, every automation, every driver. We assess the health of the system, identify any faults or outdated components, and create a complete record of your installation.

3

Fix & Resolve

We fix whatever is currently broken — whether that is a connection issue, a failed driver, outdated firmware, or a programming fault. We update the OS to the latest supported version, replace any end-of-life drivers, and optimise the system so it runs reliably. We also take a full backup of your project file and store it securely.

4

Test & Handover

We test every function in every room and hand you a complete system document — what you have, how it works, and who to call when you need help. We become your ongoing point of contact for maintenance, changes, and support. No contracts, no lock-in — just reliable service when you need it.

Get Reliable Control4 Support — Starting Today

Free initial assessment. No obligation. Most issues resolved in a single visit.

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300+ Control4 Systems Serviced
4.9 Google Rating
12+ Years Experience
Same Day Response Available

“Our Control4 installer went into liquidation and left us with a system we could not get anyone to touch. We called four companies who all said they could not help. These guys said 'yes, we can take it over' within five minutes of the first call. They came out, audited the entire system, fixed the three things that were broken, and now look after us on an ongoing basis. Genuinely cannot overstate how relieved we are.”

Jonathan and Lisa M. Surrey

“Spent over forty thousand pounds on a smart home and the dealer disappeared six months after completion. I felt sick about it. These engineers took over the whole system, documented everything, updated the firmware, and fixed issues the original installer had left unfinished. They actually care about getting it right.”

Paul T. Cheshire

“Our installer stopped returning calls over a year ago. The system was slowly falling apart — audio dropping out, schedules going wrong, app crashing. We had resigned ourselves to ripping it all out. Then we found these guys. They took over the system, fixed everything, and now respond within hours when we need help. Like night and day.”

Amanda W. North London

Frequently Asked Questions

Yes, absolutely. We take over Control4 systems from other installers every week. It does not matter who installed it, when it was installed, or what state it is in. Once you change your Dealer of Record to us — a simple process through your Control4 customer portal — we have full access to your system via Composer Pro and can maintain, repair, and improve it just as if we had installed it ourselves.

Your Dealer of Record is the Control4-authorised company assigned to your system. They are the only company that can remotely access your system and make programming changes via Composer Pro. You can change your Dealer of Record at any time by logging into your Control4 customer portal at customer.control4.com and selecting a new dealer. It is your system and your choice — you are never locked to a specific installer.

No. Your Control4 programming is stored on your EA controller, not with your installer. Even if your dealer has closed down, your system retains all its scenes, schedules, automations, and configurations. When we take over, we can access the full project file and continue from exactly where the previous installer left off. We also take a secure backup as one of our first actions.

No. We do not require contracts or lock-in periods. You can use us on a pay-as-you-go basis for individual fixes, or opt for an ongoing support arrangement — whichever suits you. If you ever want to move to a different dealer in the future, you are completely free to do so. We believe in earning your business through good service, not contractual obligation.

The initial takeover involves a system audit where we document your entire installation, identify any faults, and create a comprehensive record. This is charged at a fixed rate depending on the size and complexity of your system. Any repairs identified during the audit are quoted separately so you can decide what to prioritise. There are no hidden fees or surprise charges.

Yes. Many homeowners we help have no documentation from their original installer and are not sure what hardware they have. During our system audit, we identify and document every component — controller model, touchscreens, networking equipment, amplifiers, connected devices, and all the programming. You will end up with a complete record of your system for the first time.

We support Control4 systems of all ages, from the latest OS 3 installations running EA-5 controllers to older systems running HC-series hardware. If your hardware is still functional, we can maintain and support it. If certain components have reached genuine end-of-life, we will give you an honest assessment of your upgrade options — but we will never recommend replacing something that still works.

Get Reliable Control4 Support — Starting Today

Free initial assessment. No obligation. Most issues resolved in a single visit.

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