Privacy Policy

Last updated: 22 May 2026

1. Who We Are

Luxe Light Living Ltd (“we”, “us”, “our”) operates the website at luxelightliving.co.uk. We are a home automation and architectural lighting consultancy based in Guildford, Surrey.

Registered address: Unit 3 Weyvern Park, Peasmarsh, Guildford, Surrey GU3 1NA
Telephone: 020 3819 7000
Email: info@luxelightliving.co.uk

We are the data controller for information collected through this website. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data:

  • Contact and enquiry information: name, email address, telephone number, and the content of your message when you submit a contact or project enquiry form.
  • Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage data: information about how you use our website, including pages visited, time spent on pages, and links clicked.
  • Cookie data: see our Cookie Policy for full details.

We do not collect any special categories of sensitive personal data.

3. How We Collect Your Information

We collect information directly from you when you:

  • Complete a contact or project enquiry form on our website.
  • Email or telephone us directly.

We also collect technical and usage data automatically as you browse our website, via cookies and similar tracking technologies. Please see our Cookie Policy for more information.

4. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your enquiries — processing your enquiry and providing information about our services.
  • To deliver our services — carrying out consultations, providing quotations, and completing projects for clients.
  • To improve our website — analysing usage data to understand how visitors use our site and make improvements.
  • To comply with legal obligations — keeping records as required by law.

5. Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

  • Legitimate interests (Article 6(1)(f)) — for responding to general enquiries, improving our website, and marketing our services to prospective clients who have shown genuine interest.
  • Performance of a contract (Article 6(1)(b)) — for processing data necessary to deliver agreed services to clients.
  • Consent (Article 6(1)(a)) — where we obtain your consent for specific activities such as setting non-essential cookies or sending marketing emails. You may withdraw consent at any time.
  • Legal obligation (Article 6(1)(c)) — where we are required to process your data to comply with the law.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes set out in this policy:

  • Enquiry data: up to 2 years from the date of your last contact with us, unless you become a client.
  • Client data: up to 7 years from the end of the contractual relationship, in line with our accounting and legal obligations.
  • Website analytics data: up to 26 months, as configured in our analytics platform.

When data is no longer required, we delete or anonymise it securely.

7. Who We Share Your Data With

We do not sell your personal data. We may share it with:

  • Service providers: trusted third parties who assist us in operating our website and delivering our services, including website hosting providers and email platforms. These parties are contractually bound to process your data only on our instructions.
  • Analytics providers: we use Google Analytics to understand website usage. Data shared with Google Analytics is anonymised where possible. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
  • Legal and regulatory authorities: where required by law or to protect our legal rights.

We do not transfer your personal data outside the United Kingdom or European Economic Area without appropriate safeguards in place.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • Right of access — to request a copy of the personal data we hold about you.
  • Right to rectification — to request correction of inaccurate or incomplete data.
  • Right to erasure — to request deletion of your personal data in certain circumstances.
  • Right to restrict processing — to request that we limit how we use your data in certain circumstances.
  • Right to data portability — to receive your data in a structured, machine-readable format in certain circumstances.
  • Right to object — to object to processing based on legitimate interests or for direct marketing purposes.
  • Rights related to automated decision-making — we do not use automated decision-making or profiling that produces legal or similarly significant effects.

To exercise any of these rights, please contact us at info@luxelightliving.co.uk. We will respond within one month. You will not need to pay a fee.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioners Office (ICO):

ICO: ico.org.uk/make-a-complaint | 0303 123 1113

We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO. Please contact us in the first instance.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the “Last updated” date at the top of this page. We encourage you to review this policy periodically.