Crestron System Audit — Know What's Wrong Before You Spend Another Penny
Independent audit — honest answers guaranteed

Crestron System Audit — Know What's Wrong Before You Spend Another Penny

Frustrated with a Crestron system that's been patched, bodged, and still doesn't work properly? Before committing to another repair bill or a system overhaul, let us conduct a transparent, independent audit. You'll know exactly what you've got, what's wrong, and what it'll actually cost to fix — before you spend anything else.

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Independent — no original dealer needed · Lutron Certified · CEDIA Member · Serving London & Surrey since 2008
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Since 2008

Sound familiar?

You've spent money with multiple companies and the system still doesn't work as it should. Each one blames the previous company's work. Nobody gives you a straight answer. You've lost confidence in the whole process and you just want someone to tell you the truth about what's going on.

You've spent thousands and it still doesn't work properly

Multiple service calls, replacement parts, and programming hours — and the system still has the same persistent faults. Each company takes their fee and leaves you with the same problems. You're throwing money at a system without any confidence it's going towards an actual solution.

Every company tells you something different

One says the processor needs replacing. Another says it's a programming issue. A third says the network is wrong. You've had contradictory advice from every company you've spoken to, and you don't have the technical knowledge to determine who's right. You need an independent expert opinion.

You don't actually know what's installed in your house

There's a rack full of equipment in a cupboard and touchscreens on the walls, but you've never been given an inventory, a system diagram, or any documentation that explains what you own and what it's supposed to do. You're completely in the dark about your own system.

You've been quoted for a full system replacement

Someone has told you the whole system needs ripping out and replacing — a six-figure proposition. Before you commit to that, wouldn't you rather know whether the existing hardware is actually faulty, or whether it just needs proper programming and commissioning? An audit answers that question definitively.

Your system was installed years ago and you're not sure if it's still supported

Crestron hardware is built to last, and most systems installed in the last 10-15 years are still fully supported and programmable. But without an audit, you don't know whether your equipment is current, end-of-life, or somewhere in between. We'll tell you exactly where you stand.

You want to add features but don't know if your system can support them

You'd like to add new rooms, integrate new AV equipment, or set up automations, but you're not sure whether your existing processor and infrastructure can handle it. An audit gives you a clear roadmap of what's possible with your current hardware and what, if anything, would need upgrading.

Here's how our audit works

A structured, transparent assessment with a clear written report — no upselling, no hidden agenda.

1

Remote Assessment

Before we visit, we gather everything you have — proposals, invoices, previous service reports, and any documentation. If the processor is accessible remotely, we pull the programme and begin our technical review. This preparation means we arrive on-site with a head start and make the most of our time in your home.

2

On-Site Diagnosis

We conduct a thorough, physical audit of every Crestron component: processors, touchscreens, DM or NVX endpoints, lighting modules, relay controllers, network infrastructure, and rack build quality. We connect to every device, check firmware versions, review the SIMPL programme structure, and test every input and output. Nothing is assumed — everything is verified.

3

Fix & Resolve

The audit itself is a standalone deliverable — you're not committed to any further work. However, if the audit reveals quick wins (a firmware update, a simple reconfiguration, a loose cable), we'll fix those during the visit at no extra charge. For anything more substantial, you'll receive clear options with transparent pricing.

4

Test & Handover

You receive a comprehensive written audit report including a full hardware inventory with model numbers and firmware versions, a system health assessment, a prioritised list of faults and recommended fixes with estimated costs, and an honest assessment of your system's remaining lifespan. This report is yours to use with any company — you're never tied to us.

Book Your Crestron System Audit

Free initial assessment. No obligation. Most issues resolved in a single visit.

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400+ Crestron Systems Serviced
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“We'd spent over eight thousand pounds with two different companies trying to fix persistent faults in our Crestron system. Neither could actually resolve the issues. The audit revealed that the core problem was a fundamental networking error that had been there since day one — every 'fix' had just been papering over it. Once that was corrected, everything worked. We should have started with an audit. Worth every penny.”

George & Isabelle R. Sunningdale, Berkshire

“I'd been quoted forty-five thousand for a complete system replacement by another company. The audit showed that 90% of our Crestron hardware was perfectly healthy — it just needed proper programming and a network reconfiguration. The actual repair cost was a fraction of the replacement quote. The audit genuinely saved us tens of thousands of pounds.”

Natalie P. Notting Hill, London

“We inherited a Crestron system and had absolutely no idea what any of it did. The audit gave us a complete inventory, a health check on every component, and a clear roadmap for getting the system working properly. The written report was incredibly thorough — it gave us the confidence to move forward. Completely transparent, no hard sell. Exactly what we needed.”

Christopher & Jane M. Prestbury, Cheshire

Frequently Asked Questions

A full hardware inventory (every processor, touchscreen, DM endpoint, module, and network device), firmware version checks, SIMPL programme review, network configuration assessment, physical rack and cable inspection, functional testing of every controllable device, and a written report with our findings, prioritised recommendations, and estimated costs. It's a complete health check of your entire Crestron installation.

Our audit is a fixed-fee service based on the size of the system. We'll provide a firm price after an initial phone consultation where we understand the scope. The fee covers the on-site visit, all testing and diagnosis, and the written report. There are no hidden charges. If we find quick fixes during the audit, we'll sort those at no extra cost.

No, absolutely not. The audit report is yours to use however you wish. You can give it to another Crestron company, use it to get competitive quotes, or simply file it for reference. There's no tie-in, no pressure, and no obligation. Many clients do choose to continue with us because of the trust established during the audit, but that's entirely your decision.

A typical residential Crestron audit takes between half a day and a full day on-site, depending on the size and complexity of the system. Larger properties with multiple racks, extensive DM distribution, and many controlled rooms may require a longer visit. We'll give you a clear time estimate upfront. The written report is typically delivered within five working days.

Absolutely. If the audit reveals that your hardware is genuinely end-of-life, beyond economical repair, or fundamentally inadequate for your needs, we'll tell you clearly and explain why. We have no incentive to recommend unnecessary work — our reputation is built on honest advice. Equally, if the system is fine and just needs proper programming, we'll tell you that too.

Yes, and in fact, that's the majority of audits we perform. We're independent specialists — we're not tied to any particular installer or dealer. We approach every audit with fresh eyes, no preconceptions, and no loyalty to whoever installed the system. Our only obligation is to give you an accurate, honest picture of what you've got.

Book Your Crestron System Audit

Free initial assessment. No obligation. Most issues resolved in a single visit.

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