Your Smart Home Installer Has Disappeared?
It happens more than you'd think. Installers close down, stop returning calls, or simply vanish — leaving you with an expensive Crestron, Lutron, or Control4 system and no one to support it. We take over any system, from any installer, and make it ours to look after.
Sound familiar?
You invested tens of thousands of pounds in a professional smart home system. Now the company that installed it has gone bust, been acquired, or simply stopped answering. You're left with a system you can't get fixed, updated, or supported. It's a horribly common situation — and we specialise in solving it.
Your installer won't return calls or emails
You've left messages, sent emails, maybe even tried visiting their office. Nothing. The phone number might even be disconnected. Meanwhile, your system has a fault and you've got no one to call.
The company has gone into administration
Small AV and smart home installation companies close down regularly. Many operate with just two or three engineers. When they fold, they take all the system knowledge and documentation with them.
You've been told 'we don't support that system any more'
Some installers pivot to different brands or focus on new installations. They stop supporting legacy systems, leaving existing clients stranded — even if the system itself is perfectly capable.
No one else will touch it because they didn't install it
You've called other companies and been told they only support systems they've installed themselves. This is frustrating but common — many installers are reluctant to take responsibility for another company's work.
You don't have access to the programming or admin passwords
Your installer kept the system passwords, the programming files, and the network documentation. Without these, you feel locked out of your own system. We can gain access to any Crestron, Lutron, or Control4 system regardless.
Small faults are becoming big problems
A minor glitch that your installer would have fixed in ten minutes has now been niggling for months. Without support, small issues accumulate until the system becomes unreliable and frustrating to use.
How We Take Over
We've taken over hundreds of systems from other installers. The process is straightforward and we handle everything.
System Identification & Audit
We visit your property and audit every component — processors, keypads, touchscreens, network equipment, and wiring. We identify the brand, model, firmware version, and current state of every device. You'll get a full written report.
Access Recovery
If your previous installer kept the passwords, we recover or reset access to your Crestron, Lutron, or Control4 processor. We obtain or recreate the programming files and take a full system backup so you're never locked out again.
Fix Outstanding Faults
We resolve every existing issue — the things your old installer never got round to fixing and the faults that have developed since they left. We bring the system up to the standard it should have been from day one.
Ongoing Support & Maintenance
We become your dedicated smart home support partner. You'll have a direct phone number, remote monitoring, priority response times, and scheduled maintenance visits. No more chasing an installer who doesn't care.
Left Without Support? We'll Take Over Your System
Free initial assessment. No obligation. Most issues resolved in a single visit.
Frequently Asked Questions
Left Without Support? We'll Take Over Your System
Free initial assessment. No obligation. Most issues resolved in a single visit.
Prefer to call? 020 3819 7000