Smart Home Maintenance & Support Contracts
Plans from £99/month

Smart Home Maintenance & Support Contracts

Stop paying per callout. Our maintenance contracts give you proactive monitoring, priority response, scheduled health checks, and unlimited remote support — for a fixed annual fee. Covering Crestron, Lutron, and Control4 systems across the UK.

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Independent — no original dealer needed · Lutron Certified · CEDIA Member · Serving London & Surrey since 2008
Lutron Certified Lutron Certified
CEDIA Member CEDIA Member
Since 2008

Sound familiar?

You spent a significant amount on your smart home system, but when something goes wrong, you're back to square one — searching for an available engineer, waiting days for a response, and paying hundreds per visit. There's a better way.

Every callout costs a fortune

Without a contract, each visit means a diagnostic fee, hourly engineering time, and travel costs. A simple fix that takes thirty minutes still costs you a half-day rate. Over a year, ad-hoc callouts cost far more than a maintenance plan.

You only call when something breaks

Without proactive monitoring, small issues go unnoticed until they cascade into major faults. A network switch running hot, a processor with low memory, or a firmware update that introduces a bug — these are all detectable before they cause a failure.

Response times are unpredictable

When you call for a one-off repair, you're in a queue behind contracted clients and new installations. Response times can stretch to days or even weeks. When your heating is down or guests are arriving, that's not acceptable.

No one is checking for firmware or security updates

Crestron, Lutron, and Control4 all release regular firmware updates that fix bugs, patch security vulnerabilities, and add features. Without a maintenance contract, these updates don't get applied — leaving your system outdated and potentially vulnerable.

You've got no documentation or system backup

If your processor fails tomorrow, do you have a backup of the programming? Do you know every device IP address, every integration credential, every automation rule? Most homeowners don't — and without documentation, a hardware failure becomes a system rebuild.

You're paying premium prices for a system you can't rely on

A Crestron, Lutron, or Control4 system is a significant investment — typically £30,000 to £150,000+. Without proper maintenance, it degrades over time. Connections drop, automations fail, and the system that was supposed to simplify your life becomes a source of daily frustration.

What's Included in Our Maintenance Contracts

Everything you need to keep your smart home running perfectly — proactively, not reactively.

1

24/7 Remote Monitoring & Support

We monitor your system's network health, processor status, and device connectivity around the clock. When we detect an issue — a device going offline, a processor running hot, or a network fault — we investigate and often resolve it before you even notice. Unlimited remote support is included in every plan.

2

Priority Response & Guaranteed SLAs

Contract clients get priority over ad-hoc callouts. Our standard plan guarantees a remote response within 4 hours and on-site within 24 hours. Our premium plan includes same-day on-site response and out-of-hours emergency cover.

3

Scheduled Health Checks & Updates

We visit your property on a regular schedule — quarterly or biannually depending on your plan — to perform a full system health check. We test every subsystem, apply firmware updates, check network performance, clean equipment, and verify all automations are running correctly.

4

Full Documentation & System Backup

We maintain a complete record of your system — every device, every IP address, every integration, every automation rule. We keep current programming backups so that if a processor ever fails, we can restore your system quickly rather than rebuilding from scratch.

Protect Your Investment With Proactive Support

Free initial assessment. No obligation. Plans tailored to your system and budget.

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1,200+ Smart Home Systems Serviced
4.9 Google Rating
12+ Years Experience
Same Day Response Available

“We were spending over £3,000 a year on ad-hoc callouts for our Crestron system. Since moving to the maintenance contract, we've paid less than half that and the system is more reliable than it's ever been. They caught a failing network switch during a health check last month — before it caused any problems. That alone would have been a £500 emergency callout.”

Oliver & Francesca T. Virginia Water

“The peace of mind is worth it alone. Knowing that someone is actually monitoring our Control4 system and will proactively fix things before they fail — rather than us discovering the heating is off at midnight — has completely changed our experience. The quarterly health checks are thorough and they always find small things to tighten up.”

Nadia K. Kensington

“We've got a large Lutron and Crestron system across a five-bedroom house. The maintenance contract gives us priority response, which means when something does go wrong, we're not waiting a week. Last time we had an issue, they remoted in within an hour and had it sorted. Try getting that without a contract.”

Steven & Marie H. Alderley Edge

Frequently Asked Questions

Every contract includes: 24/7 remote system monitoring, unlimited remote support, priority response with guaranteed SLAs, scheduled on-site health checks (quarterly or biannual), firmware and software updates, full system documentation and programming backups, and discounted rates for any additional engineering work. Premium plans add same-day on-site response and out-of-hours emergency cover.

Plans start from £99 per month for a standard single-system home. The exact cost depends on the size and complexity of your installation — number of processors, subsystems, and integration points. We'll assess your system and provide a clear quote. Most clients find the contract pays for itself within the first year compared to ad-hoc callout costs.

If we didn't install your system, yes — we'll need to perform an initial audit to understand and document everything. This is a one-off fixed-fee visit. If there are existing faults, we'll resolve those before the maintenance contract begins, so you're starting from a clean baseline.

Even a single-zone Lutron lighting system or a basic Control4 setup benefits from proactive monitoring and firmware updates. However, the value increases significantly with system complexity. If you have integrated lighting, heating, AV, and security, a maintenance contract is essentially a necessity — the interdependencies between subsystems mean a small fault can cascade quickly.

Yes. Our standard contracts run for 12 months and renew annually. You can cancel with 30 days' notice at any renewal point. We're confident in the value we provide — our contract renewal rate is over 95%.

Yes. Many homes have multiple platforms — for example, Lutron for lighting, Crestron for whole-house control, and separate AV equipment. Our maintenance contract covers everything under one agreement, with one point of contact and one monthly fee.

The standard plan includes 24/7 remote monitoring, unlimited remote support, next-business-day on-site response, and biannual health checks. The premium plan upgrades to same-day on-site response, out-of-hours and weekend emergency cover, quarterly health checks, and priority scheduling for any additional work. Most families with integrated heating and security choose premium for the out-of-hours cover.

Protect Your Investment With Proactive Support

Free initial assessment. No obligation. Plans tailored to your system and budget.

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